HOW QUICKLY CAN YOU ANSWER MY QUESTION? We answer messages and emails in the order they are received and try to respond as promptly as possible. We aim to reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED? Once an order is placed, our team works quickly to process and ship your order. If you notice an error, please email us immediately at info@missqnyc.com with your name and order number so we can try to make corrections before your package ships. We cannot guarantee changes once the order has left our warehouse.
HOW LONG IS THE PROCESSING PERIOD? Orders are processed within 1-3 business days. Most packages are prepared within 24 hours. Processing times may extend to 3 business days during busy periods.
GENERAL SHIPPING INFORMATION: Our warehouse processes and ships orders Monday through Friday, excluding major holidays. Once shipped, you will receive an email with your tracking number. Delivery typically takes 5-7 business days from the date of shipment within the USA.
WILL MY ORDER COME IN ONE PACKAGE? Depending on the size of your order, you may receive separate packages that could arrive 1-2 business days apart.
OUT OF STOCK ITEMS: If any item in your order is out of stock, we will notify you by email with an estimated restock date. If items are not expected to be restocked within 2 weeks, we will automatically issue a full refund for those items.
DO YOU SHIP INTERNATIONALLY? We currently ship within the USA only.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO? We're sorry your order didn't arrive in perfect condition! Please contact us at info@missqnyc.com with your name, order number, and a photo of the damage so we can resolve the issue quickly.
HOW CAN I TRACK MY ORDER? Click the Track Your Order link in the main menu and enter your tracking number to see your package status. If you need further assistance please contact us at info@missqnyc.com.
THE TRACKING NUMBER SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER? If your tracking shows delivered but you haven't received your package, please first check with neighbors and your local post office. For USPS inquiries you can call 1-800-275-8777. If you still need help please contact us and we'll do our best to assist.
WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER? Please contact us immediately at info@missqnyc.com with your name, order number, and photos if applicable. We offer a 30-day money back guarantee from the date of delivery. Contact us within that timeframe and we will make it right.
Still have a question? Email us at info@missqnyc.com and we'll get back to you within 24 hours.
